Franchise Training and Support

We are super responsive to what our franchise owners want.
We’re here to help you grow your business.

This is a people-oriented business, and it starts with a best-in-class

franchise training and support program for franchise owners.  

Franchise Training: An Overview of the ProSource System

We train owners to be confident in running their ProSource businesses. That starts with a deep dive into the foundational elements of the franchise model where you join the franchisee network. We move into tailored franchise training for team-specific roles to help ensure a successful launch of the showroom. As you continue to build success, we will provide training and franchise support on a 1:1 and group basis. You’ll be supported by your region’s field business consultant.

“They don’t just give you a name and a concept and look, they give you more. They give you a future.”

Yacir Jaouhari, franchise owner

Building the Foundation

“The support from ProSource National is second to none. The people that they have, and the resources that they give us are incredible.”

John Taylor, multi-unit franchise owner

You build the foundation of your business by learning how the model works. Elements of this foundational franchise training include:

  • ProSource concept, philosophy, and values
  • Standard operating procedures and best practices
  • Product training
  • Staffing, recruiting, and onboarding support
  • Member prospecting, engagement, and services
  • Daily operations and role responsibilities
  • Software and technology program training

When we set up your showroom, you get hands-on experience in merchandising and operational efficiency as you prepare to launch your location. Our franchise team is on-site with you before opening and after opening to ensure you have the franchise training you need for a successful launch.


One-on-One Customized Training for Your Team

As you onboard employees, they are provided with role-specific training to be confident in performing to their fullest potential. Examples of tailored training for your team members include:

  • Account acquisition and management tools, resources, and strategies for Account Managers
  • Kitchen & bath designer intensive training
  • Prospecting and lead management for sales managers
  • Accountability training and goal-setting strategies for showroom owners and sales managers

At ProSource, our goal is to develop the skills that you and your team need to accelerate the success of your showroom. Franchise training doesn’t end when your location opens; you have our ongoing support.

“My account managers who attended have a new sense of confidence and commitment to making proactive calls and securing new business.”

Tom Shepardson, Regional Manager

Continuous, Consistent Franchisee Support

At ProSource, we believe franchise training is a continuous improvement exercise. There are always new ways we can improve the business and different elements of support that we can provide to franchise owners to build their success. We offer those trainings through:

  • Ongoing instructor-led training programs for owners, managers, and designers
  • eLearning programs for owners, managers, designers, and all team members
  • Virtual live trainings offered 1:1 for showroom-specific needs
  • Virtual live support for new processes or product introductions across the network
  • Regular franchise owner communications
  • Immersive training and support presentations at the annual convention

“I can tell you that bar none, ProSource is the most professional franchise that we’re a part of. They’re responsive, they listen, they’re helpful. Their goal, every day, is for us to succeed. And, they actually do that.”

Pat Foglesong, franchise owner


Interested in becoming a
ProSource franchise owner?

To learn more about your franchise opportunities with ProSource, contact our team today. We’ll follow up with all the information you need to get started, and we can answer any questions you have about our ongoing support resources.


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